HELP CENTER

You ask.
We answer.

Clear answers about the UNO filter, the bottle, delivery and returns. If something is missing here, write to us and we will add it.

UNO FILTER

UNO Filter.
Inside out.

How UNO filters, how long the cartridge lasts, and how easy installation really is.

FILTRATION

What is the UNO water filter and how does it work?

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UNO is an under-sink microfiltration system that makes your tap water clean, safe and great-tasting. It filters out chlorine along with its taste and odour, and silver ions inhibit bacterial growth inside the cartridge. Installation is quick and tool-free — you simply screw it in between your existing hose and the tap.

What kind of filtration does UNO use?

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A 0.5 micron microfiltration system. The cartridge holds back particles from that size upwards, reduces chlorine and unpleasant taste and odour, and bacteriostatic silver ions limit bacterial growth inside the cartridge. So it improves not only the taste of the water but the hygiene of the filter itself.

What if I leave UNO unused for a few days or weeks?

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Nothing happens. Thanks to the bacteriostatic action, the water is still safe and good-tasting when you come back. Laboratory tests confirm it. After a longer break, simply run the water for a few seconds.

Does UNO filter out all contaminants, like heavy metals or viruses?

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No. UNO is a microfiltration system designed primarily to improve taste, reduce chlorine and odour, and inhibit bacteria. It does not remove dissolved heavy metals or viruses. If you need broader contaminant removal, UNO is worth combining with a system certified for that purpose.

What does “bacteriostatic action” mean?

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It means the filter inhibits the growth of bacteria inside the system. UNO achieves this with silver ions in the cartridge — safer and more hygienic than basic filters without that protection.

How does UNO help the environment?

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A typical household of three stops buying around 1,200 bottles of 1.5 l every year. That is less plastic waste — and a much smaller bill for water you have to drink anyway.

Is UNO certified and lab-tested?

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Yes. UNO is lab-tested and certified by TIFQ in Milan. It meets safety and performance requirements for domestic water filtration.

CARTRIDGE LIFE

How long does one cartridge last?

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Up to 7,000 litres or roughly 12 months, whichever comes first. The LED on the filter head turns from blue to red when it is time for a replacement.

How do I know when to replace the cartridge?

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The filter has an LED on the head. It glows blue in normal use and turns red after 7,000 litres or about a year. We will also send you an email reminder.

INSTALLATION

Is it hard to install UNO?

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Not at all. UNO was designed for effortless installation. Unscrew the hose under your sink, screw UNO in place, and reattach the hose. No tools and no plumbing experience required.

How do I replace the cartridge?

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Just as easily as the first installation. Unscrew the old cartridge from the head and screw in the new one. That is it — no tools, no mess.

UNO BOTTLE

The bottle.
Day to day.

What it is made of, how much it holds, and how to care for it.

What is the UNO bottle made of?

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Three layers: two walls of high-grade stainless steel with a copper layer between them. The interior is BPA-free and the screw lid is stainless steel. The bottle measures 25.5 × 7 cm and weighs 370 g.

What capacity does the bottle hold?

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500 ml — the right size to carry filtered UNO water through a workday or a workout without weighing your bag down.

Is the bottle dishwasher safe?

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No. We recommend hand-washing with warm water and mild soap. Heat and detergents damage the insulating layer and dull the matte finish.

Why stainless steel and not glass or plastic?

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Stainless steel does not shatter, does not pass any taste into the water, and is recyclable. The copper layer inside reflects heat back, which is what makes the bottle work like a thermos. Glass is heavier and breaks; plastic changes the taste of water over time.

Does the bottle keep drinks cold?

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Yes. The triple wall keeps drinks cold for up to 30 hours and hot for up to 20. No condensation forms on the outside, so the bottle never leaves your bag or desk wet.

EVERYTHING ELSE

Your order.
No small print.

Everything around the order itself — delivery, returns, warranty and payment methods.

How long does delivery take?

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The presale price runs until 31 October and presale orders ship in the first week of November. Once regular sales start, orders ship within one business day and delivery within Poland takes 1–2 working days.

Is shipping free?

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Yes, on orders from 200 zł — free delivery across Poland.

What is your return policy?

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You have 14 days to withdraw from the purchase, in line with EU consumer law. Send the filter and bottle back in their original packaging for a full refund.

How long is the warranty?

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Two years on the filter head and lifetime on the bottle.

What payment methods do you accept?

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BLIK, Visa, Mastercard, Apple Pay and Google Pay.

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